Why is my Web3 wallet failing to connect on sidrachains.click?

Ensure your browser extension wallet is unlocked, your network settings match the correct EVM chain ID, and third-party ad blockers are disabled.

What should I do if KYCPORT liveness verification is stuck?

Clear your browser cache, ensure adequate lighting for your camera, grant camera permissions, and try reloading the authentication window.

Encountering authentication errors or connection drops? Follow these diagnostic steps to resolve login issues quickly on sidrachains.click.

If your wallet extension fails to trigger or respond when clicking "Connect Wallet":

Ensure your browser extension (MetaMask, Trust Wallet, etc.) is fully updated and unlocked.
Temporarily disable aggressive script blockers or privacy extensions that block Web3 injection.
Clear browser cache and reload sidrachains.click/login.html.

If your biometric liveness check freezes or returns an error:

Confirm your browser has active permission to access your device camera.
Ensure you are in a well-lit area with your face clearly centered in the capture frame.
Switch to a modern, standards-compliant browser (Chrome, Safari, or Brave).

If your problem persists after following these diagnostic steps, reach out directly through our official Support Desk for personalized help.